Terms & Conditions

1. Acceptance of Terms

By accessing and using the Soon Cosmetic website (sooncosmetic.com), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Our advertising practices strictly adhere to Google Ads policy requirements, ensuring that all claims about our cosmetic products are substantiated and comply with health and safety regulations.

2. Products and Services

Soon Cosmetic offers premium natural cosmetics and personalized beauty consultation services across Canada. All product descriptions, pricing, and service details are accurate at the time of publication and comply with Canadian consumer protection laws.

2.1 Product Information

• We strive to provide accurate product descriptions, ingredients lists, and pricing information
• Product colours may vary slightly from what appears on your screen due to monitor settings
• We reserve the right to modify or discontinue products without notice
• All cosmetic claims are backed by appropriate testing and comply with Health Canada regulations

2.2 Consultation Services

• Personalized skincare consultations are provided by certified beauty professionals
• Consultations are for informational purposes and do not constitute medical advice
• Results from recommended products may vary based on individual skin conditions
• Our consultation service pricing of CAD $75 includes a 60-minute session and follow-up support as described

3. Orders and Payment

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

3.1 Pricing and Payment

• All prices are displayed in Canadian dollars (CAD) and include applicable taxes where required
• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and other payment methods as indicated at checkout
• Prices are subject to change without notice

3.2 Order Confirmation

• Order confirmation will be sent via email once payment is processed
• Please review your order details carefully and contact us immediately if corrections are needed
• Order modifications or cancellations may not be possible once processing has begun

4. Shipping and Delivery

We ship across Canada and strive to process orders within 1-2 business days. Shipping times and costs vary based on location and selected shipping method.

• Free shipping is available on orders over CAD $75 within Canada
• We are not responsible for delays caused by shipping carriers or customs processing
• Risk of loss and title to products pass to you upon delivery to the shipping carrier
• Please inspect packages upon delivery and report any damage immediately

5. Returns and Refunds

Your satisfaction is important to us. Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. Our return policy is designed to be fair to customers while maintaining product safety and hygiene standards required for cosmetic products.

6. User Conduct and Prohibited Uses

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the website.

Prohibited uses include:

• Violating any applicable laws or regulations
• Transmitting harmful, offensive, or inappropriate content
• Attempting to gain unauthorized access to our systems
• Using automated tools to access or collect data from our website
• Impersonating others or providing false information
• Interfering with the proper functioning of the website

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Soon Cosmetic or its licensors and is protected by Canadian and international copyright laws.

• You may not reproduce, distribute, or create derivative works without our written permission
• Product reviews and user-generated content may be used by Soon Cosmetic for marketing purposes
• Trademarks and brand names remain the property of their respective owners

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which complies with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA). Our data handling practices also align with Google Ads policy requirements for user privacy and consent.

9. Disclaimers and Limitation of Liability

While we strive to provide accurate information and quality products, we make no warranties, express or implied, regarding the website or products, except as required by law.

9.1 Product Disclaimers

• Individual results from cosmetic products may vary
• We recommend patch testing all products before full use
• Discontinue use if irritation occurs and consult a healthcare professional if necessary
• Our products have not been tested on animals and comply with Canadian cosmetic safety standards

9.2 Limitation of Liability

To the maximum extent permitted by law, Soon Cosmetic shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product or service in question.

10. Advertising and Marketing Compliance

Soon Cosmetic maintains strict adherence to advertising standards and Google Ads policy requirements. All marketing materials and product claims are:

• Truthful and not misleading to consumers
• Substantiated by appropriate evidence and testing
• Compliant with Health Canada cosmetic regulations
• Free from prohibited health claims or medical promises
• Respectful of intellectual property rights
• Appropriate for all audiences with no discriminatory content

We regularly review our advertising practices to ensure ongoing compliance with platform policies and regulatory requirements, maintaining transparency in all promotional activities while providing accurate information about our natural cosmetic products and consultation services.

11. Indemnification

You agree to indemnify and hold harmless Soon Cosmetic, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the modified Terms.

We will make reasonable efforts to notify users of material changes through email or website notifications, ensuring transparency in our policy updates while maintaining compliance with Google Ads policy requirements for clear user communication.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +1 416-394-1374
• Address: 325 Bay St, Toronto, ON M5H 4G3, Canada
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

16. Effective Date

These Terms and Conditions are effective as of January 1, 2025, and apply to all users of the Soon Cosmetic website and services. By continuing to use our services after this date, you agree to these terms.